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<\/a><\/p>\nClient retention is equally important to both salon owners and stylists…<\/h1>\n
Considering that it is less expensive to retain a client than to attract a new one. So if you are going to invest time, money and effort in attracting new clients, follow through with excellent customer service that will pay off in client retention. Run the Smallbiz client retention report today to see how your retention is performing\u2026<\/p>\n
Listen to your client\u2019s wants and needs. Communicate throughout the service to ensure that they are receiving what they want. Create a lasting impression with your clients by creating standards for your employees to follow. Keep track of all your figures by using your Smallbiz software, Run an expanded averages report, client retention report & a rebooking report. Keeping an eye on these figures is the key to growing your business and will help you identify which areas of your business need improvement.<\/p>\n Train your staff to ask for feedback when finalizing an appointment with a customer. Listen for words such as \u201cexcellent\u201d \u201cgood\u201d \u201cokay\u201d or \u201cfine\u201d and have your staffs trained with a script to ensure the client is satisfied with their service. A client should never leave your salon feeling underwhelmed. Follow up after the service via email with a Smallbiz customer survey form that can be returned via email in the privacy of the clients own home.<\/p>\n<\/a><\/p>\nFirst impressions last\u2026<\/h1>\n
\nExceeding your client\u2019s expectations on their first visit will make them excited to come back.<\/p>\n<\/a><\/p>\nKnow your Figures\u2026<\/h1>\n
<\/a><\/p>\nAsking for Feedback\u2026<\/h1>\n